Refund policy

Last updated: October 31, 2026

At Brex International we want you to be happy with your order. This Refund Policy explains how returns, exchanges, cancellations and refunds work for purchases made at brexintl.com.

Cancellations

You can cancel an order free of charge before it has been dispatched by emailing us at salesbrexintl@gmail.com with your order number. Because many of our items are made to order or personalised, an order cannot be cancelled once production of a custom or personalised item has started.

Returns

For standard (non-personalised) items, you have 14 days from the day you receive your order to tell us you want to return it, and a further 14 days to send it back. To be eligible, the item must be unworn, unwashed, undamaged and in its original condition and packaging, with tags attached.

To start a return, email us at salesbrexintl@gmail.com with your order number and the item(s) you want to return. We will reply with return instructions. Items sent back without first contacting us will not be accepted.

Unless the item is faulty or we sent the wrong item, the cost of return shipping is paid by the customer. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Items that cannot be returned
Custom-made, made-to-measure or personalised items (for example items with a name, number, flag or logo added), unless they are faulty or not as described.
Items that have been worn, washed, altered or damaged after delivery.
Sale items and gift cards.
Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If an item is faulty, damaged in transit or not what you ordered, email us at salesbrexintl@gmail.com within 14 days of delivery with your order number and clear photos of the issue. We will arrange a replacement, repair or full refund, including any shipping costs you paid.

Exchanges

If you need a different size or colour, return the original item following the steps above and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 14 days. Original shipping charges are not refunded unless the item was faulty or incorrect. Your bank or card provider may take a few extra days to show the refund.

Nothing in this policy affects your statutory rights as a consumer.

Contact

For any question about returns or refunds, email us at salesbrexintl@gmail.com.